Privacy Policy

Your Privacy Matters

At DenialDefender, we understand the sensitive nature of the information you share with us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our appeal letter generation service.

While DenialDefender is not a HIPAA-covered entity, we take data security seriously and follow HIPAA-compliant practices to protect your medical and personal information.

Information We Collect

Information You Provide

• Personal details (name, email, phone number)
• Denial information and supporting documents
• Medical records or health information (for insurance appeals)
• Academic records (for college and financial aid appeals)
• Property and financial information (for property tax appeals)
• Payment information (processed securely through third-party processors)

Information We Collect Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and location data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Generate customized appeal letters based on your situation
• Process payments and fulfill your order
• Communicate with you about your appeal and our services
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Comply with legal obligations and prevent fraud
• Send marketing communications (with your consent)

Data Security and Storage

Security Measures

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive personal information
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• HIPAA-compliant data handling practices

Document Storage Policy

We do not permanently store your medical records, denial letters, or other sensitive documents. Documents uploaded during the appeal creation process are:

• Processed temporarily to generate your appeal letter
• Automatically deleted from our servers within 30 days
• Never shared with third parties without your explicit consent
• Accessible only to authorized personnel when necessary for service delivery

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers who assist in operating our platform (payment processors, hosting providers)
• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent

All third-party service providers are contractually required to maintain the confidentiality and security of your information.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a copy of your data in a portable format
• Object: Object to certain processing activities

To exercise any of these rights, contact us at support@denialdefender.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential cookies: Required for site functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

Children's Privacy

DenialDefender is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take steps to ensure that your information receives adequate protection regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: